Please phone us on 01837 880100 or 07967 202174 (if you are using a vet practice/stud please ensure they have your details and are aware of our ordering process) between 6.30am and 08.00am at the latest, the day before the semen is required. Please DO NOT email/text or leave voicemail messages as these can be unreliable.
Chilled semen deliveries cannot be made on a Saturday, Sunday, Monday or Bank Holidays due to transport companies being unable to deliver/collect on these days, so your vet needs to prepare your mare accordingly. Please see the Elite Stallions website for a complete list of UK and EU Bank Holidays.
Chilled semen is delivered by 24-hour courier from when it leaves the stud, and will usually arrive the day after dispatch. Although all shipments are on a pre-12pm delivery schedule, some areas of the UK will take longer than others. If you prefer to collect the semen from a depot, please notify us in advance. Delivery times are entirely dictated by the service that the couriers are able to offer.
Please note that most German studs close their breeding stations at the end of July and studs in the Netherlands, Denmark, Belgium and France usually stop shipping semen in mid-August. Please contact us for confirmation of when individual studs close.
To arrange Frozen Semen delivery
Please telephone us on 01837 880100 or 0796720174 (if you are using a vet practice/stud please ensure they have your details and are aware of our ordering process) between 6.30am and 10am at the latest, the day before the semen is required. We strongly recommend early delivery for frozen semen as the containers used for transport are limited and may not be immediately available during peak times, and it may take a few days before the semen can be dispatched.
Deliveries are made Tuesday - Friday and for an additional fee deliveries on Saturdays or a timed service (i.e pre 9am/ 10am /12noon) is possible. Frozen semen cannot be sent or delivered on UK Bank Holidays (see above).
The semen is shipped in a vapour shipper. The semen will be fine in this container for a maximum of 7 days but it is important that once the container has been opened the semen must be used or placed in a liquid nitrogen storage tank immediately or the semen may not be viable.
The semen is not insured from the moment it leaves Stallion AI Services / Cryogenetics and therefore if specific insurance is required you will need to arrange this separately.
All frozen semen shipments are subject to the Stallion AI Services / Cryogenetics terms and conditions. Specifically, the tank must be returned to Stallion AI Services / Cryogenentics within 3 days or you will be charged £15 a day or part thereof and therefore it is advised to check that your vet/stud have a nitrogen tank available to store your semen.
Please ensure you are familiar with the terms and conditions regarding frozen semen. Some of the frozen semen we supply carries no stud terms, i.e no refund if your mare is not in foal. You should ask your vets to contact us before splitting doses or using the semen for advanced AI techniques such as ET/ICSI as this may incur additional fees for you if you get more than one foal.
If you need to change any of the delivery details, please inform us immediately. Please do not hesitate to contact us at any stage with any queries or for further advice and information.